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Bullying and
Harassment
PROGRAMME
OBJECTIVES
Identify what constitutes
Bullying and Harassment.
Examine the types/forms of
Bullying and Harassment.
Identify the effects
inappropriate behaviour cam have on the individual and your
organisation.
Discuss how to challenge
inappropriate behaviour in the workplace.
Understand how your
organisation can better manage Bullying and Harassment in the workplace.
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Time Management
PROGRAMME OBJECTIVES
Understanding Time Management.
Examine the personal benefits of
effective Time Management.
Identify the essential criteria required
to enable staff to better manage their time.
Examine how to set achievable
objectives.
Understand the SAC International 5 steps
to effective Time Management.
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Diversity in the Workplace
PROGRAMME OBJECTIVES
Develop a greater understanding of
others.
Assess your personal issues regarding
diversity.
Identify how prejudice affects us and
others.
Learn to challenge behaviour that is
unacceptable.
Limit the influence of stereotyping.
Reduce conflict in the workplace by
understanding diversity.
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Presentation Skills
PROGRAMME OBJECTIVES
Understand how to achieve your aims.
Examine how to structure and prepare
your presentation.
Identify individual presentation styles.
Use presentation equipment expertly.
Examine non verbal communication and
inter-personal skills.
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Customer Service
PROGRAMME OBJECTIVES
Identify what constitutes good Customer
Service.
Discuss staff training, product
knowledge and organisational culture.
Examine effective communication skills.
Identify the roles of everybody in the
Customer Service chain.
Develop effective Customer Service as an
organisation.
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Managing Stress in the Workplace
PROGRAMME OBJECTIVES
Understanding the difference between
Stresses and Stress.
Identify possible causes.
Recognise the signs and symptoms of
stress.
Develop ways of personally managing
stress in the workplace.
Examine the effects of stress on service
delivery.
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Dealing with Conflict in a Commercial
Environment
PROGRAMME OBJECTIVES
Identifying conflict in your workplace.
Review the effects of conflict on the
workplace and colleagues.
Examine effective verbal and non-verbal
communication skills.
Understanding the unseen effects of
workplace conflict.
Discuss policy, procedures and
guidelines for managing conflict.
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